Here at GENESAL ENERGY we believe that customer service does not stop when we close the sale of a product, on the contrary, it is when the sale has been made that the real work begins in terms of building customer loyalty. And that is done through efficiency, quality and building trust. Putting together and designing a maintenance program based on the individual clients needs whether for large fleets or individual genset units, is the hallmark of our Technical Support Services (SAT in Spanish). In the last few years our growth in this business unit has been spectacular, in many ways an occurrence brought on by clients who continuously demand more and better from Tech Support.

GENESAL ENERGY Tech Support (SAT), activities are based around maintenance, installation and the repair of generating sets, offering a very specialised level of attention by highly qualified professionals. Our objective is to ensure your product has the longest most efficient life span possible.

“Those who choose to invest our maintenance services are basing their choice on reliability, but also in trust, and peace of mind” assures Marga Gonzalez, director of GENESAL ENERGY Technical Support Services. She goes on to say that 40% growth in maintenance services for gensets in just 1 year clearly demonstrates an evolutionary market. Customer are more demanding than ever, and GENESAL ENERGY has taken up the gauntlet.

Our after sales support, is made up of almost 30 professionals, and is most definitely added value for the company, a part of our operation which carefully adapts to the supply/demand factors of the market offering solutions, services and adapted products, or in one word personalised. The GENESAL ENERGY Technical Support Service offers a wide range of solutions including three key areas of maintenance – corrective, preventative and predictive.

• Corrective Maintenance – Solutions for breakdowns which depending on their origin (mechanical, electrical or electronical) cause operational malfunctions, which can even leave a genset out of service, which can potentially be a grave situation for the end user.
• Preventative Maintenance – These services are adapted to the type of operation the genset is destined for, either PRP or ESP. The maintenance is adapted to the amount of usage given to the genset and may consist of annual technical inspections, supervision and virtual control amongst others. It also includes updating maintenance and improvements. In these cases, gensets are adapted to the changing circumstances in the customer’s needs (new alarms, config changes, control panel changes etc).
• Predictive Maintenance: This entails personalised support over the phone and remote management, meaning Genesal Energy is your global reference at home and abroad when it comes to detecting potential breakdowns or faults in gensets worldwide using fixed or mobile wifi connections. Also as any necessary changes to the genset are carried out by remote management systems, the time spent on preventative maintenance is considerably shortened.

24/7 Support

Remote Control Systems fall in to the category of things that differentiates GENESAL ENERGY, and so does our ability to respond to our clients 24/7 throughout the entire year, offering non-stop high quality technical assistance.

Additionally, our dedication to R&D through our sector unique Technological Centre for Distributed Energy (CETED in Spanish), has not only consolidated our position as a market leader in our field, but its ongoing work compels us to be better with each project we do, to be better in every department and also in every new line of business.

In-House Technical Services

It is by being different that our Technical Support Services (SAT), can offer the highest levels of service: personalised solutions, our own high-powered load banks (unique in Spain), and of course a team of first class technical experts.

“In Genesal we have our own in house technical support services, something which distinguishes us from other companies in the sector”, indicated Marga, who also highlights the importance of being able to count on in-house experts who can intervene in any incident. She also went on to say, “Our team always have the support of the main factory, meaning our clients are covered at all times, something which is fundamental for us to offer the best service possible.”

The possibility to channel the incident, emit a diagnosis and repair the incident from Genesal Energy in record time without using external assistance is yet more added value from our after sales service. Why? Because it transmits reliability and trust, an essential value when discussing emergency generator sets where the solution process must be reliable and safe, but also quick.

Turnkey solutions are another service intimately connected to the efficiency offered by Technical Support Services. “We undertake the entire commissioning process of generators. From start to finish, full circle.” Marga tells us, who goes on to say that they have a specialist mobile team that can travel to the gensets on-site location to study and evaluate the distinct possibilities of an installation.

With the aim of guaranteeing a quick and immediate response anywhere in the country, GENESAL can also count on approx. 10 official technical services spread around Spain, covering the entire territory. “They are all highly capable professionals, who understand all the products leaving our factory to perfection.” The director reminds us.

Ongoing Training

One of the pillars of the Technical Support Services division, as with other departments in the company, is continuous training. The majority of this takes place in GENESAL’s very own inhouse training centre, allowing our own technicians and our external official support services to participate in all manners of professional development.

Knowledge and constant innovation are without doubt the correct path to follow to offer our clients the best and most impeccable attention possible combined with the best services.

The illustrious school of industrial engineers recognises Genesal’s CETED contribution to R&D&i in Galicia.

Through its dedication to investigation and contribution to the industrial fabric of Galicia, our Technological Centre for Distributed Energy (CETED in Spanish), was awarded this past 6^th of October in the city of Pontevedra with the Galician Industrial Prize in the category of innovation. The award was presented by the Galician School of Industrial Engineers in collaboration with the Association of Industrial Engineers. The award was presented during the second edition of an “Evening with Industry”.

Innovation Director Alberto Docampo, had the honour of receiving this prestigious award during a very entertaining evening which was a demonstration of new technologies from start to finish. In fact, you could say, Alberto received the award in two parallel universes at the same time. How? Well, in the real world of course, and thanks to virtual eyewear from the creative director of Maxina, Carlos Seijo, he also received the award in the virtual world.

After this more than original way to present an award, Alberto took the opportunity to thank the entire Genesal team of staff, and during his speech he also reminded the audience the importance of the role played by the Genesal R&D&I department, and that they are a key ingredient of the firms’ DNA.

The presentation was also an opportunity for the dean of the School of Engineers, Oriol Sarmiento to highlight the importance of industry especially “the quality and high level of all of the candidatures” presented.

An engineering centre, a training facility, bench testing areas, and a rain laboratory (the biggest in Europe) are just some of the characteristics of CETED which were evaluated by the jury when deciding upon the Galician Industrial Awards.

 The gensets manufacturer is looking to increase their turnover to €15 Million in this period. Investment in R&D will be €2.5 Million

Julio Arca – COO and Director of Strategy

Genesal Energy plans to invest €2.5 Million in the upcoming period until the year 2021 on innovation based projects with aim of preparing the company for the future and stimulating higher growth. The amount to be invested is an increase of 80% on the amount invested in the last 4 years, which amounted to €1.4 Million.

For many years the point of focus for developments in innovation has been the responsibility of our Technological Centre for Distributed Energy (CETED in Spanish), based in the heart of our main head office. One of our key developments which became a reality in 2016 and will continue until 2018 with an investment budget of €1 Million is Pyrogaz (also in collaboration with Norberto and Allarluz). The aims of this particular project are to bring to reality a prototype thermoelectric generation system through the gasification of forestall biomass, and to install the concept in areas that do not have access to the mains electrical grid.

CETED Manager, company COO and Director of Strategy Julio Arca has confirmed that Genesal has initiated negotiations with other companies to form a consortium which would permit the development of a diverse range of innovative projects on the international stage. “Amongst the themes we are studying are digitalisation, cybersecurity, accumulation technology, and improvements for customers.” stated Mr Arca. He also highlighted R&D as one of the key elements that sustains the advances made by the company, whose turnover of €10 million in 2016 was an increase of 500,000 Euros on the previous year.

Strategic Plan

Within the company’s strategic plan which takes them through to 2021 is the objective to reach a €15 million turnover, which equates to an increase of 50% on recent performance, and of course to ensure that the business remains profitable. Strategy in this coming period also takes in to account the improvement of industrial processes, with a reserve of €1 million earmarked for development of their main plant in northwest Spain.

The driving force behind it all

Genesal Energy is made up of 3 businesses all based in Spain, and led by 5 dedicated partners. The business make up is: Genesal Energy the parent company; CETED, the Technological Centre for Distributed Energy; Generadores Europeos, the founding business with more than 23 years of accumulated experience, the main industrial arm of the business. The business has a strong international focus, accounting for 70% of genset sales. Exporting to over 30 countries, the company has 3 international branches in Peru, Mexico and Panama. In 2016 Generadores Europeos broke in to new markets in Croatia, Sweden and Qatar. New opportunities have also come from India and the Philippines. “The financial crisis [in 2008] happened when the company had already embarked on an internationalisation process by accompanying other Spanish companies overseas, and for this reason it had very little effect on us. In fact, it actually helped our growth.” Explained Mr Arca. Amongst their clients they can boast strong relationships with leading international companies such as FCC, Iberdrola, and  Carrefour, not to mention business relationships with Siemens and NATO.

The company employs 68 people, and in recent years has been behind a number of highly referenced projects, such as supplying power to the longest submerged tunnel in Latin America in the city of Coatzacoalcos in Mexico, supplying emergency power to the Machala Hospital in Ecuador and also support systems for a number of nuclear power stations. The breakdown of genset sales equates to 50% for turnkey solutions, 40% in standard gensets and the remaining 10% in maintenance and support contracts, an area which will play a key role in guaranteeing future regular income for the business.

Source: Expansion journal

According to the highly respected Ardan report on businesses in the Northwest of Spain,

Genesal Energy is considered to be a “generator of wealth” and ranked as the 11^th best company in

R&D out of 677 businesses studied, putting them in the top 2%.

It’s official, Genesal Energy is now considered done of the most innovative Companies in the Galician region of north west Spain and also within the select group of companies that actually generate wealth. That’s according to the latest Ardan report an annual ranking of over 20,000 Galician companies, which is now in to its 24^th year of reporting on the health of Galician businesses, including turnover, competitivity and employability.

In the latest publication for 2017, Ardan has ranked Genesal Energy as the 11^th most innovative company in R&D in the whole region, and closer to their head office on the outskirts of Coruna City they are 5^th in the rankings. The R&D selection is formed by 677 of the best companies in innovation, placing Genesal Energy in the top 2%. With reference to the Ardan star rating system, Genesal Energy obtained 4 stars, a rating obtained by only 39 companies overall.

Productivity and Management

Aspects such as technological investmenr, process digitalisation strategy focus, as well as creating in-house R&D hubs are just some of the factors taken in to account by Ardan when compiling their report.

In terms of wealth generation for which Genesal Energy has been acclaimed, factors such as efficient management, improved production, operational income, and high-quality products and services are just some of the criteria to be fulfilled.

GENESAL ENERGY is currently participating in the PYORGAZ project, an innovative development focused on offering similar services to those that are traditionally carried out by conventional diésel generators. The project is being by the Genesal Technological Centre for Distributed Energy (CETED) and developed by a consortium of three companies – Generadores Europeos, Norvento and Allarluz. The established project criteria is to find electrical and thermal energy solutions for power supply problems faced by medium sized energy consumers in complex locations leading to national grid connection difficulties or lack of access to commercial fuels.

The objectives of the project are to design and develop a portable electric and thermal power generator, based on the gasification of biomass and especially focused on applications in the field of distributed energy.

PYROGAZ is being designed to power both autonomously and off-grid. The energy demands of medium sized consumers. Not only is it reliable but it meets the specific requirement of ease of operation and simple maintenance. Additionally, the system will be able to fully operate using local biomass in the geographical region where it is situated.

 

This project is being financed by the Galician Agency for Innovation, with the support of the Council for the Economy, Employment and Industry, as well as the European Regional Development Fund (ERDF). It falls within framework 1 of the program ERDF GALICIA 2014-2020. It was one of the chosen projects by The Galician Agency for Innovation in the last edition of SME CONNECT (CONECTA PEME in Spanish).

The project will be finalised at the end of 2018 with a total investment of 900,000 Euros.