Genesal Energy Technical Support Services grows 40% in genset maintenance in just 1 year.

/in , /by

Here at GENESAL ENERGY we believe that customer service does not stop when we close the sale of a product, on the contrary, it is when the sale has been made that the real work begins in terms of building customer loyalty. And that is done through efficiency, quality and building trust. Putting together and designing a maintenance program based on the individual clients needs whether for large fleets or individual genset units, is the hallmark of our Technical Support Services (SAT in Spanish). In the last few years our growth in this business unit has been spectacular, in many ways an occurrence brought on by clients who continuously demand more and better from Tech Support.

OVIDIO ALDEGUNDE

GENESAL ENERGY Tech Support (SAT), activities are based around maintenance, installation and the repair of generating sets, offering a very specialised level of attention by highly qualified professionals. Our objective is to ensure your product has the longest most efficient life span possible.

“Those who choose to invest our maintenance services are basing their choice on reliability, but also in trust, and peace of mind” assures Marga Gonzalez, director of GENESAL ENERGY Technical Support Services. She goes on to say that 40% growth in maintenance services for gensets in just 1 year clearly demonstrates an evolutionary market. Customer are more demanding than ever, and GENESAL ENERGY has taken up the gauntlet.

Our after sales support, is made up of almost 30 professionals, and is most definitely added value for the company, a part of our operation which carefully adapts to the supply/demand factors of the market offering solutions, services and adapted products, or in one word personalised. The GENESAL ENERGY Technical Support Service offers a wide range of solutions including three key areas of maintenance – corrective, preventative and predictive.

  • Corrective Maintenance – Solutions for breakdowns which depending on their origin (mechanical, electrical or electronical) cause operational malfunctions, which can even leave a genset out of service, which can potentially be a grave situation for the end user.
  • Preventative Maintenance – These services are adapted to the type of operation the genset is destined for, either PRP or ESP. The maintenance is adapted to the amount of usage given to the genset and may consist of annual technical inspections, supervision and virtual control amongst others. It also includes updating maintenance and improvements. In these cases, gensets are adapted to the changing circumstances in the customer’s needs (new alarms, config changes, control panel changes etc).
  • Predictive Maintenance: This entails personalised support over the phone and remote management, meaning Genesal Energy is your global reference at home and abroad when it comes to detecting potential breakdowns or faults in gensets worldwide using fixed or mobile wifi connections. Also as any necessary changes to the genset are carried out by remote management systems, the time spent on preventative maintenance is considerably shortened.

24/7 Support

Remote Control Systems fall in to the category of things that differentiates GENESAL ENERGY, and so does our ability to respond to our clients 24/7 throughout the entire year, offering non-stop high quality technical assistance.

Additionally, our dedication to R&D through our sector unique Technological Centre for Distributed Energy (CETED in Spanish), has not only consolidated our position as a market leader in our field, but its ongoing work compels us to be better with each project we do, to be better in every department and also in every new line of business.

In-House Technical Services

It is by being different that our Technical Support Services (SAT), can offer the highest levels of service: personalised solutions, our own high-powered load banks (unique in Spain), and of course a team of first class technical experts.

“In Genesal we have our own in house technical support services, something which distinguishes us from other companies in the sector”, indicated Marga, who also highlights the importance of being able to count on in-house experts who can intervene in any incident. She also went on to say, “Our team always have the support of the main factory, meaning our clients are covered at all times, something which is fundamental for us to offer the best service possible.”

The possibility to channel the incident, emit a diagnosis and repair the incident from Genesal Energy in record time without using external assistance is yet more added value from our after sales service. Why? Because it transmits reliability and trust, an essential value when discussing emergency generator sets where the solution process must be reliable and safe, but also quick.

Turnkey solutions are another service intimately connected to the efficiency offered by Technical Support Services. “We undertake the entire commissioning process of generators. From start to finish, full circle.” Marga tells us, who goes on to say that they have a specialist mobile team that can travel to the gensets on-site location to study and evaluate the distinct possibilities of an installation.

With the aim of guaranteeing a quick and immediate response anywhere in the country, GENESAL can also count on approx. 10 official technical services spread around Spain, covering the entire territory. “They are all highly capable professionals, who understand all the products leaving our factory to perfection.” The director reminds us.

Ongoing Training

One of the pillars of the Technical Support Services division, as with other departments in the company, is continuous training. The majority of this takes place in GENESAL’s very own inhouse training centre, allowing our own technicians and our external official support services to participate in all manners of professional development.

Knowledge and constant innovation are without doubt the correct path to follow to offer our clients the best and most impeccable attention possible combined with the best services.

GENESAL ENERGY in Northwest Spain begins conversion to a “Smart Factory”

/in , /by

OVIDIO ALDEGUNDE

The investment, co-financed with EU funds amounts to 2 million Euros.

GENESEAL ENERGY, specialist in the design, manufacture and distribution of generator sets, will soon create their first intelligent factory at their head office in Bergondo’s industrial zone near the city of A Coruna in Northwest Spain. Their 6,000 SQ/M home is to be converted in to an Industry 4.0 factory (a Smart Factory): Automated Guided Vehicles (AGV) for parts supply, “Additive Manufacturing” techniques and robotised services. The overall aim is to take GENESAL, an already well recognised brand in energy supply and increase its competitiveness and sustainability.

Genesal Energy will join the list of companies that are forming a part of the 4th Industrial Revolution, which permits improvements in all the phases of manufacturing. The Smart Factory concept helps to save energy and raw materials during processes, such as improving worker efficiency and maximising their effectiveness, and also applying sustainable technologies with energy recuperation techniques.

This project will be possible thanks to a 2 million Euro investment and has received financial support from the European Regional Development Fund (ERDF) through the Industrial Technological Development Centre (CDTI in Spanish), an organism under the auspices of Spain’s Ministry for the Economy and Competitivity. The conversion to a Smart Factory will happen over the next 6 years, finalising in 2023.

Better adaptability to the needs of the company, and a better resource management are just two of Genesal Energy’s objectives, whose overall strategy is based on 3 pillars: industry, internationalisation and innovation.

The denominated Smart Factories are capable of processing enormous databases to obtain maximum efficiency through the ability to connect people, devices and machines. It is also characterised by its ability to increase the rate of digitalisation in the different phases of the manufacturing process, and as a result obtaining higher standards of process control and quality.

‘Collaborative’ Robots

The arrival of industrial robots to their Spanish head office and factory, means that the workforce of over 60 people and the robots will work together to attain the highest levels of quality and efficiency. The robots will be collaborative, having been designed to support the employees in their daily tasks.

The introduction of Additive Manufacturing (AM) techniques will clearly mark a before and after in the company’s production line. AM technologies permits the easy acquirement of key parts with specially adapted characteristics and a very high precision level, while improving the time required in the design and manufacturing process.

Since 2016 Genesal Energy has operated their Technological Centre for Distributed Energy (CETED) from their Spanish head office. CETED was recently recognised for their award in the category of Technical Innovation by the regional School of Engineers.

Now with the jump to Industry 4.0, Genesal reinforces its commitment in the field of R&D, an ongoing key part of the groups mission since its founding and a key reason why they are leaders in their field; developing cutting edge technology and in-house solutions of the highest quality and efficiency.

Genesal Energy continues to consolidate its standing in central America with a specially designed genset for Panamanian television

/in , /by

Panama National Television (TVN), one of central Americas most important, has put their trust in to GENESAL ENERGY by asking us to design a super-compact electrical generator, adapted to their energy demands.

Having the ability to transmit their signal problem free from anywhere within the country of Panama, led TVN to realise and understand the importance of a genset that can supply energy to all of their field equipment. Whether it is to ensure an interview goes off without interruption, or a live connection remains live, TVN have chosen Genesal Energy to help them reach their large central American audience.

A fundamental part of the project was the ability to attach and suspend the genset to their mobile transmission trailer. For this reason alone, it was clear that a highly robust, super compact genset was required to be able to resist various situations, such as poor roads, inclement weather, stone or mud spatter when travelling etc. This was a clear case of designing a personalised genset, a speciality of Genesal Energy.

Small size, big power

A key part of the GENESAL ENERGY solution was to design a genset which was very compact (2286x758x752mm) to fit correctly to the chassis of the TV truck. A 50-litre fuel tank was integrated in to the solution, and removable panels have been added for ease of access for maintenance and servicing.

Additionally, inlet pipes and outlet pipes were designed to be compatible with the movement of the trailer, taking in to account the direction it is travelling, and ensuring the genset is not at risk of damage.

The genset control unit is remote, and has also been designed by Genesal Energy. It contains all the functions required, alarms and the necessary protections as requested by the client, for safe supply of electricity to their connected apparatus (cameras, microphones, lighting etc).

Another key area requiring a prioritised solution was related to the noise emitted by a genset in operation, which can cause interference when the TV crew are recording material. The solution; we designed a soundproofed canopy using noise absorbing material, capable of reducing noise emission from the genset to levels sufficiently within those that are required for TVN to produce their audio-visual requirements.

The project has been successfully completed and most importantly delivered. Installation and commissioning was also supervised by our on-site team, and TVN now has a TV truck with the freedom to operate where the news is happening.

Celebrating our Galician Industry award on a virtual “Evening with Industry”

/in , /by

PON0710P11F3

The illustrious school of industrial engineers recognises Genesal’s CETED contribution to R&D&i in Galicia.

Through its dedication to investigation and contribution to the industrial fabric of Galicia, our Technological Centre for Distributed Energy (CETED in Spanish), was awarded this past 6th of October in the city of Pontevedra with the Galician Industrial Prize in the category of innovation. The award was presented by the Galician School of Industrial Engineers in collaboration with the Association of Industrial Engineers. The award was presented during the second edition of an “Evening with Industry”.

Innovation Director Alberto Docampo, had the honour of receiving this prestigious award during a very entertaining evening which was a demonstration of new technologies from start to finish. In fact, you could say, Alberto received the award in two parallel universes at the same time. How? Well, in the real world of course, and thanks to virtual eyewear from the creative director of Maxina, Carlos Seijo, he also received the award in the virtual world.

After this more than original way to present an award, Alberto took the opportunity to thank the entire Genesal team of staff, and during his speech he also reminded the audience the importance of the role played by the Genesal R&D&I department, and that they are a key ingredient of the firms’ DNA.

The presentation was also an opportunity for the dean of the School of Engineers, Oriol Sarmiento to highlight the importance of industry especially “the quality and high level of all of the candidatures” presented.

An engineering centre, a training facility, bench testing areas, and a rain laboratory (the biggest in Europe) are just some of the characteristics of CETED which were evaluated by the jury when deciding upon the Galician Industrial Awards.

Galician government Employment Secretary visits Genesal

/in , /by

Visita Secretaria de Emprego

The Galician Governments General Secretary for Employment, Covadonga Toca, recently visited our head office in Bergondo to familiarise himself with our projects for the future and to discuss related topics in training and labour conciliation.

Strategic Director and CFO, Julio Arca accompanied Covadonga Toca during his visit, which included a tour of the training facilities and a meeting with the company’s stakeholders, where talks were held regarding the company’s future collaboration with the autonomous administration of Galicia.

The General Secretary was particularly interested in the Genesal’s employment policies, as well as their dedication to innovation and sustainability. The RSE Award (award for Corporate Social Responsibility) made to Genesal in 2015 was recalled, a recognition made by the Galician government to companies who promote and spread CSR.

Engineering Director Alex Blanco and Technical Director Guillermo Docampo; Innovation Manager Alberto Docampo, and Angeles Santos, manager of the Bergondo Business Association, were also present during the visit by the General Secretary.

Genesal Energy is doubling their investment in innovation; Objective, 50% growth

/in , /by

 The gensets manufacturer is looking to increase their turnover to €15 Million in this period. Investment in R&D will be €2.5 Million

Unknown-1

Julio Arca – COO and Director of Strategy

Genesal Energy plans to invest €2.5 Million in the upcoming period until the year 2021 on innovation based projects with aim of preparing the company for the future and stimulating higher growth. The amount to be invested is an increase of 80% on the amount invested in the last 4 years, which amounted to €1.4 Million.

For many years the point of focus for developments in innovation has been the responsibility of our Technological Centre for Distributed Energy (CETED in Spanish), based in the heart of our main head office. One of our key developments which became a reality in 2016 and will continue until 2018 with an investment budget of €1 Million is Pyrogaz (also in collaboration with Norberto and Allarluz). The aims of this particular project are to bring to reality a prototype thermoelectric generation system through the gasification of forestall biomass, and to install the concept in areas that do not have access to the mains electrical grid.

CETED Manager, company COO and Director of Strategy Julio Arca has confirmed that Genesal has initiated negotiations with other companies to form a consortium which would permit the development of a diverse range of innovative projects on the international stage. “Amongst the themes we are studying are digitalisation, cybersecurity, accumulation technology, and improvements for customers.” stated Mr Arca. He also highlighted R&D as one of the key elements that sustains the advances made by the company, whose turnover of €10 million in 2016 was an increase of 500,000 Euros on the previous year.

Strategic Plan

Within the company’s strategic plan which takes them through to 2021 is the objective to reach a €15 million turnover, which equates to an increase of 50% on recent performance, and of course to ensure that the business remains profitable. Strategy in this coming period also takes in to account the improvement of industrial processes, with a reserve of €1 million earmarked for development of their main plant in northwest Spain.

The driving force behind it all

Genesal Energy is made up of 3 businesses all based in Spain, and led by 5 dedicated partners. The business make up is: Genesal Energy the parent company; CETED, the Technological Centre for Distributed Energy; Generadores Europeos, the founding business with more than 23 years of accumulated experience, the main industrial arm of the business. The business has a strong international focus, accounting for 70% of genset sales. Exporting to over 30 countries, the company has 3 international branches in Peru, Mexico and Panama. In 2016 Generadores Europeos broke in to new markets in Croatia, Sweden and Qatar. New opportunities have also come from India and the Philippines. “The financial crisis [in 2008] happened when the company had already embarked on an internationalisation process by accompanying other Spanish companies overseas, and for this reason it had very little effect on us. In fact, it actually helped our growth.” Explained Mr Arca. Amongst their clients they can boast strong relationships with leading international companies such as FCC, Iberdrola, and  Carrefour, not to mention business relationships with Siemens and NATO.

The company employs 68 people, and in recent years has been behind a number of highly referenced projects, such as supplying power to the longest submerged tunnel in Latin America in the city of Coatzacoalcos in Mexico, supplying emergency power to the Machala Hospital in Ecuador and also support systems for a number of nuclear power stations. The breakdown of genset sales equates to 50% for turnkey solutions, 40% in standard gensets and the remaining 10% in maintenance and support contracts, an area which will play a key role in guaranteeing future regular income for the business.

Source: Expansion journal

Designing and supplying efficient energy for a Spanish paradise: The island of Ons

/in , /by

Genesal Energy has designed a diésel generator to supply green energy to the Island of Ons, one of the most beautiful tourist destinations in the region of Galicia in northwest Spain.

The Island is a protected reserve within the National Park of the Illas Atlanticas, and due to its situation, it is completely isolated from the mainland power grid. It was for these reasons that our team of inhouse engineers along with our R&D department created a “different” type of electrical generator, focused on taking great care with the local environment. The tailormade end product entered into operation in the summer of 2017. The generator has been designed to supply energy for the camping site situated on the upper part of the island. The site occupies an area of 8,000sq metres with a capacity for 276 people.

3.IMG_6512_R

Considered the first self-sustainable camping site in the Galician region, the site already incorporates a system of solar panels to provide electricity. Yet, due to the limited hours of sunshine in this part of the world and the characteristics of the camping site, it has been deemed essential to ensure a round the clock power supply, and for that supply to be sustainable.

The solution designed by Genesal Energy, and in collaboration with Magaral engineering, is made up of a 60-66 Kvas genset in a 2900mm long soundproofed cabin. The genset high attenuating silencer for the exhaust pipe, not to mention many more specifications that make this much more than a conventional electrical generator. In fact, the word unique would be the most appropriate in this case.

The fitted engine for the genset was chosen according to the highest standards possible in relation to quality and established legal norms, ideal for a natural reserve as such is the Island of Ons. The genset supplies electricity, green energy and reduces by up to 50% atmospheric emissions. Also, the extra soundproofing qualities ensure a peaceful coexistence with the campers, especially at night time.

The real difference comes from the specialised system designed and incorporated in to the genset solution, which uses the heat and waste gases generated by the genset to provide sanitary hot water for the camping site kitchens, bathrooms and day to day activity on the campsite. It entails using a thermostatic controlled system to reuse waste gas for heating water. IN this case, unique really means unique.

Having to move the genset to an isolated island off the Galician coast meant overcoming two challenges

  • Logistic: The movement of a 1000 Kilo genset and components, which was executed by boat.
  • A protected nature reserve with no mainland power supply: As opposed to an emergency standby power generator it was important to provide a solution that covered needs continuously if necessary and fully respecting the surrounding environment. Mission accomplished!

Download Project Info Here

CETED receives the Galician Industry Award in the category of Technological Innovation.

/in , /by

OVIDIO ALDEGUNDE

The prize was granted by the School of Industrial Engineers of Galicia (COIIG)

Genesal Energy has been recognised by the School of Industrial Engineers of Galicia (COIIG) in the second edition of the Galician Industry Awards. The prizes awarded by this highly respected entity recognise the special contribution made by people, companies and projects to the industrial makeup of the Galician region in northwest Spain. They are awarded in conjunction with the Association of Industrial Engineers (AIIG).

Genesal Energy is the winner in the category of Technological Innovation for their Technological Centre for Distributed Energy (CETED), a modern R&D fully in-house department in the company which is unique in the field of distributed energy. CETED provides solutions in engineering, manufacturing and maintenance of electrical generators orientated and adapted to the needs of each individual client.

An engineering centre, modern training facilities, testing areas with load benches for “real life simulation testing, and the biggest rain testing laboratory in Europe were just some of characteristics valued by the jury when making their final decision.

Our Objective: To innovate

CETED was established in 2001 as a start-up specialising in project management. In 2012 CETED was encompassed in to Genesal Energy as a strategic department focusing all its energy and the company’s efforts in R&D. It was in the same year that CETED made its mark obtaining the AENOR UNE 166002 certificate for R&D&I Management Systems, converting Genesal in to the first Galician company in the energy sector to receive this prestigious distinction.

In 2016, the Technological Centre celebrated the inauguration of their new facilities in a ceremony attended by the Galician Minister for Industry, where CETED reaffirmed the principles they have followed since their founding: to completely focus all their efforts in R&D to ensure that each client receives a personalised and innovative experience.

The Galician Industrial Awards will be presented on Second Night of Industry awards ceremony to be held in the Galician city of Pontevedra on the 6th October 2017.

Energy with remote control modules for the French bank Credit Agricole, a leading European high street bank.

/in , /by

Leading European banking institution Credit Agricole with their headquarters in France and a strong presence in Spain has put their trust in Genesal Energy to carry out a project from the design stages to execution in order to supply emergency power in one of their key branches in the famous Paseo de la Castellan in Madrid.

Not only are Credit Agricole a key credit supplier in France, they are also one of Europe’s biggest banks, and manage more active assets than any other bank on the continent. They are also Europe’s biggest insurer and financer of large projects.

The project undertaken by Genesal for CA consisted in supplying two emergency gensets, each with a rating of 630kVA. The gensets were to form part of the overall electrical set up within the building, and have been set up to start up automatically should the mains electricity supply cease to operate, and therefore guarantee the ongoing operational status if the bank.

In this particular case, as the end user is a major international bank, it is essential to have a back-up power system as the knock-on effect to the whole business in the event of a power loss can cause complex issues to arise. This particular site needs to be powered 24 hours a day, there is no margin for error.

Cabina 5000 copia

Any time, any place

The gensets supplied by Genesal Energy have been designed to incorporate a remote-control communication module, permitting start up and switch-off of the gensets online at any time from any location on the planet.

This type of communication system also allows for preventative maintenance to be carried out. Using a communication card, Genesal’s technical service department can visualise all the different parameters of the gensets. This permits instant recognition of potential alarms or anomalies that may occur in the future. This type of real time instant detection means Genesal Energy can ensure the gensets never reach a critical point which may affect their ability to function correctly.

Additionally, the gensets have been soundproofed so that they could be installed on the rooftop, and as such minimising the acoustic contamination in the vicinity.

Genesal Energy, within the elite group of Galicia’s most innovative companies.

/in , /by

According to the highly respected Ardan report on businesses in the Northwest of Spain,

Genesal Energy is considered to be a “generator of wealth” and ranked as the 11th best company in

R&D out of 677 businesses studied, putting them in the top 2%.

It’s official, Genesal Energy is now considered done of the most innovative Companies in the Galician region of north west Spain and also within the select group of companies that actually generate wealth. That’s according to the latest Ardan report an annual ranking of over 20,000 Galician companies, which is now in to its 24th year of reporting on the health of Galician businesses, including turnover, competitivity and employability.

In the latest publication for 2017, Ardan has ranked Genesal Energy as the 11th most innovative company in R&D in the whole region, and closer to their head office on the outskirts of Coruna City they are 5th in the rankings. The R&D selection is formed by 677 of the best companies in innovation, placing Genesal Energy in the top 2%. With reference to the Ardan star rating system, Genesal Energy obtained 4 stars, a rating obtained by only 39 companies overall.

Productivity and Management

Aspects such as technological investmenr, process digitalisation strategy focus, as well as creating in-house R&D hubs are just some of the factors taken in to account by Ardan when compiling their report.

In terms of wealth generation for which Genesal Energy has been acclaimed, factors such as efficient management, improved production, operational income, and high-quality products and services are just some of the criteria to be fulfilled.