After-sales service – Maintenance of generator sets
The sale is just the beginning
Our diesel generator sets are manufactured under the most demanding standards and are assembled with engines and alternators from the most recognized brands in the market to create silent, low-consumption, and 100% reliable generators.
After-sales services
Our specialist technicians are certified and trained in our "Training Center" to respond to any unforeseen event 24 hours a day, 365 days a year according to the technical standard we have set as a specialist manufacturer of generator sets.
Distance is not a problem
We meet the remote management needs of your centers with our remote management and supervision system, controlling the generator sets through Ethernet systems.
Our exclusive system
Our specialist technicians are certified and trained in our "Training Center" to respond to any unforeseen event 24 hours a day, 365 days a year according to the technical standard we have set as a specialist manufacturer of generator sets.
Both in the time of detection of possible failures and in the status of any generator set worldwide with the only tool of an internet connection, whether fixed or mobile. In addition, fault visualizations and adjustments can be performed remotely and in real-time, directly impacting response time.
Supervision & Control
- An on-site review by specialist technicians during the installation of the automation.
- Possibility of monitoring and control from an Apple or Android environment with scheduled alarm notifications.
- Possibility of status evaluation through generator set history.
- Reduction of service costs by decreasing the interventions and supervision rounds required for equipment control.
- Reduction of unexpected notifications and elimination of the reactive maintenance state.
- Possibility of performing remote tests of the generator set verifying all its measurements and resetting alarms remotely.
Contact
Do you need a generator set?
Fill in the form with your information if you want one of our generator sets or if you have any questions. We will prepare a quotation for you based on your requirements.
Customer Service Telephone/Fax:
+34 981 674 158
Important before calling:
For better service, please have your generator set number at hand. You can find it on the black plate with the technical data that every generator set carries.
Customer service team Email
consultas@genesal.com